The BioTrack portal

The BioTrack portal is the web app for your organisation’s BioTrack account. Use it to link PCs, see the attendance your PCs send, look at published rotas, manage who has access, and pay for cloud reporting. This page covers signing in and finding your way around. It is for everyone with a portal account.

Address: app.biotrack.alcra.co

Use app.biotrack.alcra.co for now

The portal is also served at app.biotrack.co.zw, but a passkey only works on the address where it was created, and every passkey so far was created at app.biotrack.alcra.co. Invitation and recovery emails link there too. Bookmark app.biotrack.alcra.co until Alcra announces the move.

Portal accounts are separate

A portal account belongs to a person, identified by their email address, and signs in with a passkey. It is not the same as a BioTrack sign-in on the site PC: the desktop app’s local accounts never leave the PC, and the portal does not manage them. See Accounts and sign-in.

Accounts are created by invitation only. Alcra creates your organisation and invites its first administrator; administrators then invite everyone else. See Team and access.

Accepting an invitation

1. Open the link in the invitation email. For your security the link is removed from the address bar once it opens, so if you need it again, open it from the email.
2. The page shows the organisation, your role and when the invitation expires. Invitations to an organisation last 72 hours and work once.
3. If you are new to BioTrack, enter Your name and a Name for this passkey (for example “Work laptop”), then select Create passkey and join. Your browser or phone asks you to create the passkey.
4. If you already have a BioTrack account, select Sign in to accept and use one of your existing passkeys. An invitation never adds a new passkey to an existing account.

If the page says Invitation unavailable, the link has expired or been used. Ask the person who invited you to send a new one.

Signing in

1. Go to app.biotrack.alcra.co.
2. Select the Email address field to pick a saved passkey, or select Sign in with a passkey. The email address is optional.
3. Confirm with your device: fingerprint, face, PIN or security key.

A passkey can live on the computer, on your phone or on a security key. The portal has no passwords. Use a current version of Chrome, Edge, Safari or Firefox; the sign-in page warns you if the browser does not support passkeys.

If you see That passkey is not registered with BioTrack, or the request expired, try again, and check you are on app.biotrack.alcra.co.

Sessions end after 2 hours without activity, and after 12 hours at most.

Lost your passkey?

Select Lost your passkey? on the sign-in page. Recovery needs someone else’s approval: another administrator of your organisation, or Alcra if you are the only one. The steps are in Account recovery.

Confirming it is you

Some changes ask you to Confirm it is you with your passkey again, even though you are signed in. The check stays valid for five minutes. It is needed for linking a PC, changing someone’s role, removing a member, inviting an administrator, approving account recovery, and adding or removing your own passkeys.

Finding your way around

After signing in, the portal opens your organisation. If you belong to more than one, the home page lists them with your role in each; choose one, and switch between them at the top of the page.

For everyone in the organisation

• Overview: sites, active installations and how long records are kept.
• Attendance, Scans, Employees: what your PCs have sent. See Attendance in the portal.
• Rota: published weekly schedules.
• Installations: each PC and whether it is collecting.
• Licences: licences, each PC’s cloud subscription and payments. See Licences and billing.

Administrators only

• Team: invite people, change roles, approve account recovery. See Team and access.
• Audit: the organisation’s audit history, including what Alcra staff did.
• Link a PC on the Licences page, and at app.biotrack.alcra.co/link.
• Pay or Renew a PC’s cloud subscription.

Everything in the portal is read-only as far as attendance goes. Corrections, leave, schedules and rotas are made in the desktop app on the site PC, which stays the authoritative copy.

Your account

Open the account menu at the top right and select Account.

• Profile: change your display name.
• Passkeys: Add a passkey, rename one, or remove one you no longer have. Your only passkey cannot be removed. Keep at least two, for example one on your computer and one on your phone, so losing a device does not lock you out. A passkey marked Synced is backed up by your password manager or phone platform.
• Where you are signed in: every session with its browser and network. Sign out one, or select Sign out other sessions.
• Recent security activity: sign-ins, passkey changes and recovery events.

You get an email whenever a passkey is added to or removed from your account.

Emails from the portal come from no-reply@biotrack.co.zw.

Team and access Administrators and viewers, invitations, and account recovery.

Attendance in the portal Daily attendance, the scan feed, CSV exports, employees, installations and rotas.