Sync employees

Sync employees

BioTrack does not rely on a manually maintained employee directory alone. It can sync employee records directly from the connected biometric device.

When to sync

Run a sync when:

• a new employee has been added on the device
• an employee record was changed on the device
• BioTrack is missing someone you expect to see
• you want to refresh the staff list before reporting

What the employee screen shows

The employee area includes:

• a last sync timestamp
• the number of additions and removals from the latest sync
• each employee’s name, ID, department, and current shift
• a review marker for records that may need attention

How syncing works in practice

1. Open Employees.
2. Click Sync.
3. Wait for the process to complete.
4. Review the updated employee list.
5. Confirm the last sync time changed.

If an employee still does not appear

Check these possibilities:

• the person was not added to the biometric device
• the device is offline
• the sync failed
• the record exists but needs review

If the device itself is the likely issue, hand off to the internal team using Device configuration.